English
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中文Frequently Asked Questions
- About us
- Registration and Verification of Data
- Bonuses
- Internal transfer
- Trading conditions
- Change and data recovery
- Deposit
- Withdrawal
- Partnership
- About us
- What are the regulations of the company?
FBS is authorized by the Ministry of Industry and Commerce of Panama to conduct activities of currency exchange - merchandise and brokerage, asset management, financial advisory and other associated activities.
- What is your legal address?
Legal address: Plaza 2000, 10th Floor, 50th Street, Panama, Republic of Panama
- Has FBS got any awards?
FBS won the ShowFx World Award as the “Best Mini Broker of 2010”. FBS also received World Finance as the “Best Mini Forex Broker of 2011”. Please see all the details here: Our awards
- What are the advantages of FBS?
- ECN/STP broker
- The trust of more than 50000 clients from all over the world, more than 40% of them trade successfully
- Leverage up to 1:500
- 25% bonus on each deposit
- 5 USD welcome bonus at opening an account
- Optimal conditions for scalping
- Automatic order execution (NDD)
- Best Mini-Forex Broker 2010 and Best Mini-Forex Broker 2011 Awards
Learn more about FBS Advantages
- Registration and Verification of Data
- How to verify my account?
To verify your account, upload scanned copies of your documents (such as ID card, driving licence or passport) in your Personal Area. They should contain: your full name, date of birth, place of birth. Besides, you need to upload the document proving the address you stated during registration (utility bill, bank statement, etc.). The scanned documents must be scanned at high resolution at their original size and colour and have sharply defined edges.
- Registration data requirements
When filling in personal details please ensure they are true and accurate.
- I can’t complete the registration, I can’t see the “Send” button. What should I do?
Please try to reload the page. In case it doesn’t help, press Ctrl+F5, or try to register using another browser.
- Bonuses
- How can I get $5 bonus?
Please carefully read all the 5$ Welcome Bonus promotion details here: http://www.fbs.com/promotion/welcome_bonus
To receive 5$ Welcome Bonus, please do the following:
- Open a Micro account. Ensure that you confirmed your mobile number during registration
- Verify your account by uploading the scanned copies of your documents proving your name and address you filled in during registration
- Follow “Get 5$ Bonus” link in your Personal Area: https://my.fbs.com/bonus/welcome
- I opened account, got $5 bonus. It says «Insufficient amount». What is the problem?
Please check the leverage you set. You can see it in your Personal Area, to the right of your trading account number. Leverage 1:500 is used for trade with 5$ balance. You may change it in your Personal Area once every 24 hours: https://my.fbs.com/accounts/change_leverage
- I got $5 bonus. What are the withdrawal conditions?
There are 2 conditions for withdrawal from an account with 5$ Welcome Bonus:
- The cost of the 1st withdrawal from a bonus account is 7 USD. These funds will be deducted from the 1st withdrawal only. All the next withdrawals are free.
- It is necessary to leave a feedback about FBS services in any trading community forum when you make your 1st withdrawal. You can leave your feedback on the forum you like or use any of the forums listed below:
http://forumfortrader.com
http://forexsystems.ru
http://club.investo.ru
http://rashafinance.ruOnce you leave your feedback, please place a link to it in the form below. Now you can withdraw your funds.
- Post URL – the link to your feedback
- Nickname – your Nickname on forum
The profit from the 5$ Welcome Bonus account can be withdrawn by any withdrawal method that is most convenient for you.
- I can’t get $5. What is the problem? The system asks to contact the Customer Support.
The system sends such message when it has registered that you (or somebody else) had already received 5$ Welcome Bonus on this computer (IP). Please try to receive 5$ Welcome Bonus on another computer (IP). Once you receive 5$ Welcome Bonus on another computer, you’ll be able to continue trading on your own computer.
- How many times may I get $5 bonus?
Every client can have the ONLY ONE account with 5$ Welcome Bonus. In case several accounts with 5$ Welcome Bonus are found belonging to one person (or if such suspicions arise, including IP address match, contact info match, etc), all the bonuses will be cancelled, all the profits will be cancelled, and these accounts can be blocked.
- Can I withdraw the 25% Deposit Bonus?
Please carefully read all the 25% Deposit Bonus promotion details here: http://www.fbs.com/promotion/bonus
The 25% Deposit Bonus can be withdrawn after the total volume of orders in an account reaches bonus size divided by 3 (rounded to the larger number). In case the account had several bonuses, this volume sums up. E.g. your deposit was 1000 USD. Your bonus will be 250 USD. The total volume must be 250/3 = 84 lots.
The 25% Deposit Bonus can be withdrawn ONLY if by the moment of lots calculation it is still in the account. If the necessary volume reaches required number, but the bonus is already cancelled, it will not be added or compensated.
- Internal transfer
- How long does the internal transfer take?
According to the internal regulations of the Company financial service, an internal transfer request is processed within 48 hours. Please see par. 5.2.4. of the Customer Agreement and follow this link for further details: http://www.fbs.com/upload/file/agreement/agreement_en.pdf
Normally, an internal transfer request is processed within 1 working day. A request submitted during the financial department off hours or on weekends and public holidays will be processed during the financial department opening hours.
- Can I transfer funds between my accounts?
You can transfer funds between your accounts within one Personal Area. Please click on “Withdraw Funds” and choose “Internal Transfer”, or follow the link: https://my.fbs.com
- Is it possible to transfer funds with the 25% Deposit Bonus from one account to another?
You may transfer only your own funds via internal transfer. The 25% Deposit Bonus is not transferable. Moreover, the 25% Deposit Bonus cannot be added to internal transfer deposits.
- Trading conditions
- Does a required margin for locked positions decrease?
Locked positions are Long and short positions of the equal volume, opened for the same tool at the same trading account.
Required margin for locked positions decreases by 50%.
- What is leverage?
Leverage is ratio between the amount of guarantee and trading operation volume
- What is Margin call? What is Stop out?
Margin call is account condition, whereby company is entitled but not liable to close all open positions of Client due to the lack of free margin. A Margin call occurs when a margin level gets 40% or less.
Stop out is order for mandatory position closure, generated by the server. A Stop out occurs when a margin level gets 20% or less.
- Why did my order close, though I did not close it?
This situation is known as “Stop-Out”. It happens when the losses from open orders on the trading account are over the limit. In such case your order will be automatically closed by the server and there will be comments for the order message “so: 10%”.
According to the Costumer Agreement:
3.6.2. Company is entitled to mandatory closing of Client open positions without prior notification of the latter one, if a Margin level is lower than 20% of the necessary margin for maintaining open positions.
3.6.3. The current account balance is controlled by the server, which in the event of execution of P. 3.6.2. of the present Agreement generates an order to stop out. Stop out is executed at a current market quote on a first-come basis with Client orders. Mandatory position closure is noted in the log-file of the server with a notice “stop out”.- My Terminal does not show all the symbols shown on your website. Where are they?
In order to see all the symbols, run FBS Metatrader 4, right-click on the “Market Watch” window and select "Show all symbols ".
- Why can’t I see the trading history?
In order to view account history, you must right-click on the tab "Account History» in the trading terminal (the tab is located at the bottom-left of the menu). Once the menu pops-up, choose "Whole story". You may also choose any previous history for a specific period of time.
- What should I do if in my MetaTrader 4 there is a message "No connection"?
There could be several following reasons:
- No connection to the Server. In this case please try to rescan servers. To do this, left-click on the green-and-red icon in the bottom right-hand corner of the Terminal and choose “Refresh servers”.
- Your network is blocking port 443 and also the access to the Internet through a proxy server is blocked. In this case, you must specify the proxy server address and port for Internet access, then register it in your terminal: choose menu "Tools" - "Settings" - "Server" - check "Enable proxy" - click on "proxy "- Write the address, proxy port, username and password.
- Program-firewall on your computer (antivirus software) is blocking port 443. Windows Firewall is also a software-firewall. In this case, you must enter the name of the terminal to the approved list, or open port 443.
- The version of your Metatrader is an Old version. If so, you need to update the terminal. View the current version of your terminal in FBS Trader 4, Choose menu "Help" -> "About". The new version of the terminal is located on the site www.fbs.com in the section "Platrforms”.
- What time is shown in the terminal?
In the FBS terminal window "Market Watch" the server time is UTC +2. It is impossible to change it.
- Buttons «Sell» and «Buy» are inactive. What may be the reason?
If the buttons "Sell" and "Buy" are not working, it means that you have chosen the wrong transaction volume for your type of account. Check the amount you entered and compare it with trading conditions shown on the website: http://www.fbs.com/trading-conditions/account-types
- Can I use trailing stop on your platform?
Yes, you can. In order to set Trailing Stop, right-click on the opened order (in the “Trade” section), then click on “Trailing Stop” and choose the required level in points.
- How can I calculate margins?
The calculation of a margin is as follows:
Margin = (Volume of the position * 1 Lot Size/ Leverage).
For example: you buy 0.1 lot EUR / USD with leverage = 1:500.
Margin in this case is (0.1 * 100000 EUR / 500) = 20 EUR, i.e. 26 USD.
- What should I do if in my MetaTrader 4 there is a message "Invalid account"?
-
Please make sure that you fill in all the data correctly. Please make sure you use:
- Your trading account number as “Login”
- Your trading account password as “Password”. If you forgot your your trading account password, please restore it here: https://my.fbs.com/settings/password
- FBS-Real as “Server” for a real account and FBS-Demo as “Server” for a demo account
- Make sure you do not enter any extra blank space or extra characters.
- How can I open a new account in my Personal Area?
To open a new account in your Personal Area, please log in to your Personal Area, click on "View other" (section under your account number) and select "Open a new account”.
- What are the IP addresses of your servers?
Demo Server: 74.117.180.25:443
Real Server: 88.85.83.28:443
- What is the value of 1 point in Forex and how can I calculate it?
Let’s calculate the value per item at 1.0 lot, for example, GBP / CHF.
Suppose we open 1.0 lot on buy order at 1.6500 and close out positions on 1.6501.
In an Open position, we buy 100,000 GBP and sell 1.6500 * 100,000 = 165,000 CHF.
In a Close position, we sell 100,000 GBP and buy 1.6501 * 100,000 = 165,010 CHF.
GBP becomes zero and CHF remained+10 CHF, which is +10 / (rate of USD / CHF) = +10 / 1.1261 = 8.88 USD.
Thus, earn 1 point for 1 lot on FOREX on GBP / CHF, we have made a profit 8,88 USD.
This is the price of 1 point on the GBP/CHF. For other currency pairs point value is calculated the same way.
- Does your company allow scalping?
FBS allows all kinds of trading strategies.
- Order closed by «Stop-Loss», though there was no price like this!
It happens when the trader does not take the spread into account. A sell order is opened by a Bid price. A sell order is closed by Ask price. Spread is the difference between Bid and Ask prices.
- What should I do if in my MetaTrader 4 there is a message "Waiting for Update"?
Close all open charts in MetaTrader 4 and right-click on the desired currency pair on the Market Watch window and select “Chart Window”.
- Long order process. What should I do?
The connection to the server, which you are connected to this time, might have been deteriorated. You need to connect to a faster server. Click the left mouse button in the lower right corner of the trading terminal and choose “Refresh servers”. Trading terminal will connect to the fastest server automatically.
- I think my order was closed incorrectly.
Customer has the right to make a complaint to the Company. Claims are accepted at support@fbs.com within two working days from the date the problem occurred.
The Client's claim must contain:
- Full Name
- Account Number
- Date and time of the dispute Situation
- Ticker of Dispute Order
- Claim Description
The Company considers a Client claim in the time period of 10 working days.
For more information on the procedure of consideration and settlement of claims, please read the Section 8.1. of the Customer Agreement: http://www.fbs.com/upload/file/agreement/agreement_en.pdf
- How long can I keep a position open?
There are no time limits on keeping positions open, but please keep in mind that swap is charged for rolling over opened positions overnight. Swap is added/deducted every next day.
Swap is not charged on a Swap-free account. Swap-free accounts are available for Muslims only.
- Is it possible to work with Advisors?
Yes, it is. FBS allows all kinds of trading strategies.
- I think my order was closed incorrectly.
Customer has the right to make a complaint to the Company. Claims are accepted at support@fbs.com within two working days from the date the problem occurred.
The Client's claim must contain:
- Full Name
- Account Number
- Date and time of the dispute Situation
- Ticker of Dispute Order
- Claim Description
The Company considers a Client claim in the time period of 10 working days.
For more information on the procedure of consideration and settlement of claims, please read the Section 8.1. of the Customer Agreement: http://www.fbs.com/upload/file/agreement/agreement_en.pdf
- Change and data recovery
- How can I change the leverage?
You can change the leverage in your Personal Area once every 24 hours: https://my.fbs.com/accounts/change_leverage
- How can I change my name?
It is only possible to correct your name if you misprinted it during registration. It is not possible to change names. When filling in personal details please ensure they are true and accurate.
- How can I change my email?
It is possible to change your email address only if you have a suspicion that it was hacked. To do it, please send a request to support@fbs.com using your new email. Please indicate your name, account number, telephone password and attach the copies of documents that you uploaded for verification of your account + 1 extra document.
- How can I change my personal details (address/passport data/ date of birth)?
To change your personal details (address/passport data/ date of birth), please send a request to support@fbs.com. Please indicate your name, account number, telephone password and information you would like to change.
- How can I change/restore my trading account password?
You can change/restore your trading account password in your Personal Area. To do it, please log in to your Personal Area, click on “Security” section and choose “Passwords Wizard”: https://my.fbs.com/settings/password
- I forgot my PIN-code. How can I recover it?
You can change/restore your PIN-code in your Personal Area. To do it, please log in to your Personal Area, click on “Security” section and choose “Passwords Wizard”: https://my.fbs.com/settings/password
- I lost my telephone password. How can I recover it?
To recover your telephone password you need to send the request to support@fbs.com with your full name, account number and attached copy of ID or passport or driving license.
- You can change/recover your telephone password in your Personal Area. To do it, please log in to your Personal Area, click on “Security” section and choose “Passwords Wizard”: https://my.fbs.com/settings/password
- If due to some reason you are unable to change/recover your telephone password in your Personal Area, please send a request to support@fbs.com. Please indicate your name and account number and attach the copies of documents that you uploaded for verification of your account + 1 extra document.
- Deposit
- How can I deposit funds into my account?
You can deposit funds into your account using one of the following methods: http://www.fbs.com/deposit
Please notice that such cards as Visa Electron, MasterCard Maestro and MasterCard Electronic are not accepted for paying on the Internet and cannot be used for account funding.
- What is the minimum deposit?
Minimum deposit on Micro account: $5.
Minimum deposit on Standard account: $25.
Minimum deposit on Unlimited account: $1000.- I deposited via bank wire but I can’t see the money in my account. What is the problem?
If you deposit funds via bank wire, the maximal deposit processing time is 24 hours.
- How long does it take to deposit?
Depositing funds via electronic payment systems is instant.
Bank wire takes up to 5-7 working days.- When will my funds reach my account?
According to the Customer Agreement, maximal deposit processing time is 24 hours.
A deposit notification submitted during the financial department off hours or on weekends and public holidays will be processed during the financial department opening hours.
- Why my deposit via card got the “rejected” status?
If you received an email from the processing center informing you that your transaction had been rejected, it means that your transaction had not been approved by either your bank or the processing center. Please contact either your bank or the processing center.
For all enquiries relating to transaction rejections, please contact either your bank or the processing center.
- Withdrawal
- How can I withdraw?
To withdraw the funds from your account, log in to your Personal Area, click on “Withdraw Funds” section and choose the method that is the most convenient for you. Please be reminded that according to the Customer Agreement, funds may be withdrawn the same way they were deposited.
You may use FBS Payoneer MasterCard regardless of the way you deposited (except for deposits made via a debit/credit card). Please read all the details of how to get FBS Payoneer MasterCard here: http://www.fbs.com/promotion/mastercard_club
- How long does it take to withdraw?
According to the Customer Agreement, withdrawal via electronic payment system may take up to 48 hours. Withdrawal via bank takes 5-7 working days.
Normally, a withdrawal request is processed within 1 working day. A request submitted during the financial department off hours or on weekends and public holidays will be processed during the financial department opening hours.
- Is there a minimal withdrawal sum?
The minimal withdrawal sum is $1.
- Partnership
- How can I become an IB?
To become an IB, you need to do the following:
- Open a partner account at FBS.
- Login to your Personal Area and get your unique referral link. Referral link is your unique code to register clients. Once a client clicks on it, the information is stored in his browser for several months. Every time he visits www.fbs.com, the system will indicate him as your client.
- Now promote this link, post it in as many sources as you can.
- See your customer database grow and make your profits!
- I want to register under a particular IB. What am I supposed to do?
To register your account under an IB, you need to send a request to support@fbs.com with your full name, account number, telephone password and the name and account number of your IB.
- I want to change my IB. How can I do this?
It is not possible to change IB.
- I can’t see my client in the Personal Area. What can be the reason?
If the client is not in your list, probably he didn’t follow your link. In this case he/she needs to send a request to support@fbs.com with his/her full name, account number, telephone password and your name and your partner account number.
- How to calculate the commission?
Partner commission is the essential part of any IB program. Here is how it is calculated:
For Micro accounts: we offer 25% from spread commission. Apart from that our partners receive timely and professional support on any questions that might arise.
Let's take your client has traded 100 lots on EUR/USD during a month. EUR/USD spread is 2 pips. Your commission in this case will be:
100 lots * 10 USD * 2 * 25% = 500 USD
More the client trades – more the profit you receive! Simple and efficient.
For Standard accounts: we offer 20% from spread for Forex tools and for "Unlimited" accounts - 15% of spread.
Let's take again your client has traded 100 lots on GBP/JPY during a month, and spread was 6 pips. Your commission in this case will be:100 lots * 6 * 0.2 * 10.8 USD = 1296 USD (may vary due to variable pips price)
This is how you can receive profit from becoming an IB.
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- How long does it take to withdraw?
- What is the minimum deposit?
- How can I change my name?
- What is leverage?
- Can I transfer funds between my accounts?
- Registration data requirements
- What is your legal address?
- What are the regulations of the company?